Frequently Asked Questions

About Saudi Stock Market (Tadawul)

About Istithmarcom System:

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    What are the Trading days/hours?

    Trading Days : One session, Saturday through Wednesday except official holidays.
    Trading in Equities and ETFs : 11:00 am - 03:30 pm
    Trading in Sukuk & Bonds : 11:30 am - 03:00 pm
    What are the Official Holidays for Tadawul?
    Official holidays in the Kingdom of Saudi Arabia are:
    National Day of Saudi Arabia (23 September).
    Eid Al-Fitr and Eid Al-Adha.
    Market will be closed during these holidays and announced on Tadawul website.
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    What are the Market States?

    • Call Interaction (pre-Open): Between 10:00 am to 11:00 am during which orders entry/modification/cancellation is allowed.. However, in this state no matching occurs, orders are only held in the order book. The best 5 price levels for buy & sell orders of each listed stock are displayed along with the number of orders and quantities. This state is equivalent to the "Pre-Open" state in the old system.
    • Continuous Trading (Market Open): Between 11:00 am to 3:30 pm. It is the second state of the market where all functions in the preceding state are allowed in addition to matching orders. Moreover, the best 10 buy and sell orders in terms of price are displayed. This state is equivalent to the “Open” state in the old system.
    • Post Trading (pre-close): Between 3:30 pm to 4:30 pm. During this state, price modification or quantity increase for buy and sell orders are not allowed; however, quantity can be reduced. Moreover, no new buy or sell orders are allowed, but orders entered in the previous market state (Market Open- Trading) can be deleted.
    • Market Close: At 4:30 pm. It is the state where the market is completely closed. No actions can be preformed on any of the market symbols.
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    What are the orders types?

    • Limit order which stipulates a maximum purchase price or a minimum selling price
    • Market Order which is unlimited buy or sell order. Market order is matched to trades beginning with the most favorable price until the order quantity, price protection limit or trading safeguard limit is reached. If a market order cannot be fully matched, the unmatched qty is cancelled thus market order needs to have either FAK or FOK condition during continuous trading or At Opening during pre-open.
    • Hidden Order: Where certain portion of the total volume of an order is not displayed in the order-book. However during the pre-open the hidden volume will be displayed. The open volume will be updated as soon as the order is matched into a trade. The update of the open volume will influence the priority of the order. The hidden volume should not be larger than 4000 times the open volume.
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    What are the Execution Validity Conditions(TIF)?

    • Fill and Kill (FAK): If a FAK order is not executed immediately in full or in part upon entry, the remaining part is cancelled. FAK can only be used during continuous trading.
    • Fill or Kill (FOK): If a FOK order is not executed immediately in full upon entry, the order is cancelled. FOK can be used during continuous trading.
    • At Opening: This order is valid only in the next call. These orders will be cancelled when the call is finished. Market order submitted during pre-open cannot be submitted without “at opening” validity.
    • Day Order: Order is valid for the trading day only.
    • Good Till Date (GTD): Order is valid until specified date. The expiry date cannot exceed 30 calendar days.
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    What is the Price Tick Size?

    The price tick size is measured based on the share price at 3 new bands:
    • Band 1: Shares SAR 25.00 or below – Tick size (SR 0.05).
    • Band 2: Shares SAR 25.10 to SAR 50.00 – Tick size (SR 0.10).
    • Band 3: Shares SAR 50.25 and above – Tick size (SR 0.25).
    The tick size does not depend on the last trade price, it depends only on the order entry level even if the last traded price moved across the band during the market hours.
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    What is the Price Control (Market Safeguard)?

    All symbols traded on the market will be subject to price controls. An order reject parameter will be set based on the last close price. If the placed order exceeds 10% up or down from the most recent close price, the system will reject the order.

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    Which orders get executed first during the market hours?

    Order priority is controlled by the following:
    • Best Price.
    • Regular terms before special terms.
    • Earliest timestamp.
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    How do I register to Istithmarcom?

    1. Go to the Alistithmar Capital site - (http://www.alistithmarcapital.com/)
    2. Click the Register link on the login page. This displays the Registration screen.
    3. Enter your NIN/IQAMA number and the 12 digit Mubasher customer number.
    4. Click Submit. Once your details have been verified, a message will be displayed with your mobile number.
    5. If the mobile number is correct, click Continue. You will receive the One Time Password (OTP) as a text message to your mobile number.
    6. On the displayed screen, enter the (OTP) value. This displays the Istithmarcom Service Terms and Conditions screen.
    7. Click Accept. You will be redirected to the Istithmarcom Login page.
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    What are the user name rules?

    1. Should consist of 6-9 characters in length.
    2. Should contain only English alphanumeric characters.
    3. Should not contain three identical characters
    4. Should not start with a number.
    5. Should not have consecutive/repeated characters.
    6. Should have at least two numbers.
    7. Must not be the same as the password.
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    What are the login password rules?

    1. Should consist of 8-12 characters in length.
    2. Should contain only English alphanumeric characters.
    3. Should not contain three identical characters
    4. Should not start with a number.
    5. Should not have consecutive/ repeated characters.
    6. Should have at least two numbers.
    7. Should not be the same as any of the last three passwords defined.
    8. Must not be the same as the user name.
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    How do I login to Istithmarcom ?

    1. Visit the main login page (http://www.alistithmarcapital.com/)
    2. Click the login link.
    3. Enter your User Name and Password.
    4. Click Submit.
    5. A message will be displayed with your mobile number. If the mobile number is correct, click Continue. You will receive the One Time Password (OTP) as a text message to your mobile number.On the displayed screen, enter the (OTP) value.
    6. Accept the Private Use Declaration upon the first login after registration.
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    How can I change my login password?

    1. On the user profile page, click change login password.
    2. Enter the existing password.
    3. Enter a new password.
    4. Confirm the new password.
    5. Click Submit.
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    How can I change the language?

    1. On the user profile page, click change language.
    2. Select the required language (English or Arabic).
    3. Click Submit.
    NOTE: You can also switch the language by clicking English/Arabic on the home page.
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    What shall I do if I forget my login password?

    1. On the login page(http://www.alistithmarcapital.com/) , Click on Logon to Istithmarcom
    2. Click Forget Password. This displays the Forgot password screen.
    3. Enter your NIN/IQAMA number and the Username.
    4. Click Submit. Once your details are verified, a message will be displayed with your mobile number.
    5. If the mobile number is correct, click Continue. You will receive the One Time Password (OTP) as a text message to your mobile number.
    6. On the displayed screen, enter the OTP value. This displays the Create New Password screen pre populated with your Username.
    7. Enter a New Password and re-enter the same to confirm it. On successful password creation, you will be redirected to the login page.
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    What does the message "your user ID is locked" mean? What should I do in this case?

    Entering the wrong login password three consecutive times will cause the system to lock the user account due to security reasons.

    To unlock the user account, call the Alistithmar Capital toll free number (800 124 2442) and make a unlock user name request .After 30 minutes the user name will be re-activated.

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    How can I place a Buy/sell order?

    1. Click Sell Order on the main menu.
    2. Select the investment portfolio number.
    3. Select the company name.
    4. Enter the quantity and disclosed quantity (if the quantity is equal or greater than 50,000).
    5. Select the order type (price or market order).
    6. Enter order price (available for priced order only).
    7. Select the order fill option (normal /all or none).
    8. Select the order expiry date.
    9. Click Submit.
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    How can I edit details of open order?

    1. Select edit open order details on the open order details page.
    2. Edit the following fields:
      • Order Type
      • Order Price
      • Disclosed Quantity
      • Fill Option
      • Minimum Fill Quantity
      • Expiry Date
    3. NOTE: You are allowed to edit only the fields given above. If you need to edit fields other than the above mentioned fields, you should cancel the order and place a new order.
    4. Review the Order details and click Submit.
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    How much fees Alistithmar Capital charges for these services?

    Registration to Istithmarcom with delayed prices is free.
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    What does delayed prices means?

    It means that the prices shown on the website are 15 minutes delayed.
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    What do I do if I am facing any issue with the system?

    Call us at the below numbers

    Within Saudi Arabia 800-124-2442
    Outside Saudi Arabia + 966-1-276-6345